Weleda Shipping and Return Policy

We go to great lengths to ensure the quality of our products and your satisfaction with them. You may return products if you are not satisfied or feel the item is damaged. We'll exchange or refund if your return is received within 30 days of the purchase date.

Once we have received your package, your refund will be processed in the original form of payment within 10 business days. We will notify you via email or phone when this transaction has taken place. For credit card returns, please note that your banking institution may require additional days to process and post this transaction.

 

How to Return Goods

Returns must be received within 30 days of the shipment date. Address your package to:

Weleda Returns 1 Bridge St, Suite 42 Irvington, NY 10533

 

Our Simple Exchange Policy

We gladly pay for the re-shipping cost of exchanged merchandise. Simply return unwanted product to customer service department within 30 days of purchase and note exchange(s) wanted.

 

Errors or Damaged Merchandise

In the unlikely event, you receive damaged or incorrect items, simply contact our customer service department and request a pre-paid label. Upon receipt of the label, return the item(s) along with a note of explanation. Our mistake will cost you nothing. 1.800.241.1030 ext. 1.
 

 

What information do you need from me to issue a refund via credit card?

No information is needed from you. Credit will be applied to the credit card used on the order once the refund is processed.

Your privacy is very important to us. For more information on the measures we take to ensure your privacy, please read our Privacy Policy

Privacy Policy

Returns at a retail location or purchases from other websites

If you purchased your Weleda product from a retail store, please contact the store directly for their return policy. Currently, we are unable to accept returns of products purchased at a retail location.

Shipping & Handling

Credit Cards We Accept

We accept Visa, Master Card, and American Express.

 

 

When will my order be processed and shipped?

For all orders placed Monday-Friday before 8 AM EST, we process your order that day, excluding holidays / weekends. All orders received after 8AM will be processed within 2 business days. Orders placed on Friday after 8 AM EST are processed on the following Monday. Our customer care team will contact you if we need additional information for credit verification.

 

How will my package be shipped, and what does it cost?

We ship all orders via UPS or USPS. We are therefore able to ship to PO Boxes or APO/FPO addresses.
Orders are shipped via Ground Service and will arrive within 3 to 9 business days from the time your order has been placed. Shipping time depends upon the delivery location.

 

Do you ship internationally? Can I use an International Credit Card?

We are currently unable to ship orders outside the U.S. We are also unable to accept international credit cards for all orders.

 

How can I track my order?

Once your order has been shipped, you will receive an email with your UPS or USPS tracking number. Click on the tracking number to view your package’s delivery status.